Faqs

🏨 About the Hotel

1. Where is Lestar Hotel Hanoi located?
At 59 Hàng Than Street, Ba Dinh District, Hanoi, Vietnam (100000). It’s just a 15-minute walk to Hoan Kiem Lake and the Old Quarter.

2. What is the hotel’s star rating?
Lestar Hotel Hanoi is a newly opened 4-star boutique hotel.

3. How many rooms does the hotel have?
The hotel has 32–40 guestrooms (sources vary slightly), all designed for comfort and modern convenience.

4. When did the hotel open?
Lestar Hotel Hanoi opened in 2024.

5. Is the hotel suitable for families or children?
Children are not permitted to stay at this property. It’s best suited for adults and couples.

🕒 Check-in & Check-out

6. What are the check-in and check-out times?
Check-in: After 14:00 | Check-out: Before 12:00. Front desk is available 24/7.

7. Can I request early check-in or late check-out?
Subject to availability. Please contact the hotel directly to arrange.

💰 Pricing & Booking

8. What is the average price per night?
Rates start from around USD 35–91, depending on season, room type, and booking platform.

9. Do you offer free cancellation?
Cancellation policies vary by room type and booking channel. Always check your booking confirmation.

10. Do you price match?
Yes, Trip.com offers a “We Price Match” guarantee if you find a lower rate elsewhere.

🚗 Transportation & Airport Transfers

11. How far is the hotel from Noi Bai International Airport?
Approximately 24.3 km (about 35 minutes by car).

12. Does the hotel offer airport transfers?
Yes — priority airport pick-up and drop-off services are available for an additional charge. Pre-booking is recommended.

13. Is there parking available?
Yes, off-site parking is available for guests (additional charge applies).

🛏️ Rooms & Amenities

14. What amenities are included in the rooms?
All rooms feature Smart TVs, minibars, safes, desks, complimentary Wi-Fi, slippers, hair dryers, and daily housekeeping.

15. Are the rooms non-smoking?
Yes, all rooms are non-smoking.

16. Is there a pool?
No, Lestar Hotel Hanoi does not have a swimming pool.

🍽️ Food & Breakfast

17. Is breakfast included?
Breakfast is available daily (6:30 AM – 10:00 AM) as a buffet for a fee. Guests praise the fresh fruits and variety.

18. What dining options are available?
The on-site restaurant serves Vietnamese and international dishes. Complimentary tea, coffee, and welcome drinks are also offered.

🧳 Services & Guest Support

19. What services does the hotel provide?
24-hour front desk, concierge, dry cleaning, laundry, tour booking assistance, taxi service, and luggage storage.

20. Who are the standout staff members?
Guests frequently mention Mia, Gigi, and Frank at the front desk for their exceptional, personalized service — from arranging tours to ensuring your comfort throughout your stay.

Plan your perfect Hanoi getaway at Lestar Hotel Hanoi — where location, comfort, and unforgettable hospitality meet.
📞 Contact: +84-24-36432666 | 🌐 Website: https://lestarhotelhanoi.com